Smart Hub Plans
Frequently asked questions.
Optimize your Smart Hub experience
Follow these steps to ensure you have the most optimal experience with your Smart Hub.
Correctly position your Smart Hub
Place the Smart Hub above ground and near a window and on an elevated surface such as a table or shelf. If you have a multi-story home, the highest floor is best
To ensure the best experience, we suggest moving your Smart Hub throughout your home and conducting a speed test at each location with only 1 device connected to the hub and the hub connected to it by Ethernet cable. The location that gets the fastest download speed should be where your Smart Hub is placed Note : Please skip this step if your Smart Hub is connected to an external antenna or you have an Outdoor Unit (ODU).
Foliage can impact your Smart Hub connection which can impact speed. Again, try moving the device around in your home following the steps above if you notice a drop in speed in springtime
Avoid placing the Smart Hub on the floor, in basements or closed in areas like closets or cabinets. Also avoid placing near mirrored objects, fish tanks or objects that may obstruct the signal
If it’s in a location that is surrounded by other electronic items (see the list of items under the section Minimize radio interference below) move it away from these items to ensure you have good signal strength
Minimize radio interference
Some devices may cause interference with your Wi-Fi signal if they are within close proximity (8-10 feet) of your Smart Hub. If possible, try removing or turning off the sources of potential interference. Try to relocate the following away from your Smart Hub and Wi-Fi devices:
Cordless telephone base station
Other wireless modems or routers
Dense or metallic objects (file cabinets, brick walls, etc.)
Copper or other metallic pipes
Appliances, such as microwave ovens, air conditioners and television sets
Garage door openers
Building materials
Bluetooth devices
Wireless speaker system
Baby monitors
Wireless security cameras
Certain monitors and LCD displays
Cut down Wi-Fi bandwidth sharing
Your Wi-Fi bandwidth gets split across all connected devices in your home. With more devices connected and drawing usage at a given time, there will be less available bandwidth. As a result, all the connected devices will experience lower internet speeds.
Some devices connected to your Wi-Fi may also automatically use bandwidth (such as computers/gaming consoles with automatic updates turned on, assistant devices, security cameras, etc.). If you do not require a device to be connected, turn it off.
If you find you are consistently using more than what your plan allows, consider upgrading your plan.
Wi-Fi congestion issues
Your Smart Hub/router broadcasts signal throughout your house using radio frequencies. There could be several devices operating in the same frequency ranges. This can impede the hub's signal distribution (baby monitors, cordless phones, neighbour's Wi-Fi connection that is broadcast on the same channel, etc.).
In your device's Wi-Fi network settings, you can change the broadcast frequency (channel) to adjust for this and improve your overall signal.
If you continue to experience congestion issues, contact us to discuss other solutions.
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09-16-2013 06:34 PM
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Smart Hub fees Find out the cost for a device setup or rate plan change Connection fee The $60 connection fee includes a SIM card and access to a TELUS team member to process your activation or renewal along with other exclusive TELUS services, such as Smart Start and Learning Sessions.
Please note - SIM cards are assigned specific rate plans for the TELUS Smart Hub. Once activated in your Smart Hub, these plans and SIM card will not work in other TELUS devices 3. For voice functionality, connect a standard Analog telephone to the port labeled Line 1 using the RJ-11 Cable provided. 4.
Self-Install resources for Smart Hub. Guides, videos and FAQs to help you install your TELUS Smart Hub internet service.
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Your TELUS Smart Hub SIM card is designed to work only with your Smart Hub device. The SIM card will become locked if you insert it into another TELUS device and you will not be able to access the internet. If your SIM card becomes locked, please call customer care. 3. For voice calls, connect a standard analog telephone to the port labeled ...
The TELUS Smart Hub is ideal for business users who: Have offices outside the range of ADSL or cable broadband access and want high-speed Internet and phone service. Frequently move job locations and want their high-speed Internet and phone service to move with them. Are looking to quickly and easily set up connectivity without high up-front costs.
07-03-2014 11:13 AM - edited 07-03-2014 11:14 AM You want to work on the go but you're still a little unsure of your options. A Smart Hub is a great tool that enables you to take your internet connection with you without sacrificing speed and quality.
Add, manage or upgrade Frequently asked questions Can I move my Smart Hub once it's installed? Will I be able to stream videos with Smart Hub? How much Wi-Fi coverage will I get with a Smart Hub plan? Will my security system work with Smart Hub? Can I play Peer 2 Peer (P2P) Online gaming with Smart Hub? Log in Support Contact us
If you have issues connecting the device to the TELUS network, power cycle the Smart Hub (unplug the power cable from the Smart Hub and plug it back in to restore power). If issues persist, reset the device to factory defaults. Can't access the Internet? • Please wait 1~ 2 minutes for the Smart Hub once connected to an electrical outlet.
Information on any service changes or rate updates related to Smart Hub. ... Donate. Text DONATE to 41010 to give $20 to wildfire relief. Learn more > Personal. Business; Health. Agriculture & Consumer Goods. Social Impact. Support. Support; BC; Mobility; Internet; TV & Entertainment; Security; Home Phone; Health; Deals; My TELUS; Cart has 0 ...
Mobile Hotspot & MiFi TELUS Smart Hub This is the most robust solution for TELUS mobile internet and supports the highest number of users to connect. Its notable features include: Fast and reliable 5G speeds. Capability of connecting up to 30 devices at one time. Expanded 360-degree WiFi coverage to deliver superior coverage . Mobile Hotspot
Smart Hub Plans Current TELUS Mobility or Koodo customer Additional $10 /month off on 2 year terms For streaming and socialising Smart Hub 25 Unlimited $80/mo. $90 /mo. Save $10/mo. for 24 months 500 GB Monthly data Up to 25 Mbps download speed High speed Wi-Fi To connect multiple devices Unlimited data on a 2 year term, then $20/month
Learn how to correctly position your Smart Hub, minimize radio interference and cut down on Wi-Fi bandwidth sharing to ensure the most optimal experience.
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09-16-2013 07:07 PM Hello FutureFriendly, You are correct. The Smart Hub is a terrific choice for any type of user, especially for a casual user such as yourself. In fact, we offer the Cost Assure for Smart Hub plan that fluctuates depending on how much you use in a given month. So go ahead, and give it a try!
6 mo. ago by bristow84 New Rural Smart Hub Impressions? So I'm interested in giving the new Smart Hub a try (again) as I gave it a try last summer only to find out the sales rep lied to me about the capabilities at my location. The Telus Website shows the plan I originally wanted at my location so I'm on the fence again.
Business. Interested? Contact our Team Business Connect Secure Business ... TELUS Smart Hub for Rural Communities. Products & Services. Smartphones ... Certified Pre-owned Devices Mobile Internet Voice & Message Phones TELUS Plans & Add-ons TELUS Bring-It-Back Program Koodo Plans & Add-ons Phone Repairs ...